The Upgrade Authority Ltd (TUA)
The Upgrade Authority is committed to providing a safe, healthy, and secure environment for our employees, contractors, clients, and guests.
Our Commitment
- Comply fully with UK health & safety legislation and all other applicable regulations.
- Provide safe and healthy working conditions across offices, managed properties, and digital operations.
- Prevent accidents, work-related injury, and ill health wherever possible.
- Identify, assess, and manage risks in all business activities.
- Provide appropriate training, supervision, and resources so staff can work safely and responsibly.
- Promote a culture of safety, wellbeing, and shared responsibility.
Responsibilities
- Management is responsible for implementing this policy, monitoring risks, and ensuring compliance.
- Employees & contractors are expected to follow safe working practices, report hazards, and use protective equipment when required.
- Landlords & partners are expected to ensure that properties meet all legal safety requirements (e.g. fire, gas, electrical, and building safety standards).
- Guests & tenants using properties managed or listed via TUA should comply with house rules, safety signage, and emergency procedures provided.
Property Management Safety
For our managed properties, we commit to:
- Ensuring all properties hold valid gas, fire, and electrical safety certificates.
- Conducting regular property inspections and risk assessments.
- Maintaining fire safety equipment, smoke alarms, and carbon monoxide detectors in line with UK law.
- Providing clear health & safety information to guests and tenants (e.g. check-in guides, emergency contacts).
Workplace & Staff Safety
- Maintain a safe working environment in all offices and operational sites.
- Provide staff with health & safety induction training and ongoing refresher training.
- Ensure safe use of technology, vehicles, and equipment.
- Support staff wellbeing through flexible working arrangements and mental health awareness.
Digital Operations
Given our focus on PropTech, we also extend health & safety to digital practices:
- Ensure secure, ergonomic, and safe remote-working environments.
- Implement policies around screen-time, equipment use, and stress management.
- Provide digital tools that reduce human error and operational risks in property management.
Monitoring & Review
- We review this policy annually, or sooner if there are significant operational changes or new legal requirements.
- Health & safety incidents and near-misses are recorded, investigated, and used to improve future practices.
- Feedback from staff, landlords, and clients is encouraged to strengthen our approach.
Date: April 2025